Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fuel discharge amount inspection
Keep away from fire or spark.
Spilled gasoline should be wiped off
immediately.
Work in a well-ventilated area.
Inspect the fuel discharge amount in the following
procedures:
lift and support the fuel tank. Refer to “fuel tank remo ...
Throttle valve synchronization
Check and adjust the throttle valve synchronization
among four cylinders.
Start the engine and run it in idling condition
for
warming up.
Stop the warmed-up engine.
Lift and support the fuel tank. Refer to “fuel
tank
removal and installation” in section 1g (page ...
Noise emission control system description
Tampering with the noise control system prohibited: local law or federal law
prohibits the following
acts or the causing thereof:
the removal or rendering inoperative by any person, other than for
purposes of maintenance, repair or
replacement, of any device or element of design in ...