Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Wheel
unit: mm (in)
Tire
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Front wheel components” “front wheel assembly construction”
“rear wheel components” “rear wheel assembly c ...
Carrying a passenger
Before you invite someone to be a
passenger on your motorcycle,
you need to be thoroughly familiar
with motorcycle operation. Adjust
tire pressures and suspension
according to the tire pressure
and loading section and the suspension
section of this manual.
The passenger should always
hold ...
Starter motor inspection
Refer to “starter motor disassembly and assembly” .
Carbon brush
Inspect the carbon brushes for abnormal wear, cracks or
smoothness in the brush holder.
If either carbon brush is defective, replace the brush
holder set with a new one.
Measure the length “a” of the carbon brushes using a
v ...