Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBattery charging
Initial charging
filling electrolyte
Note
when filling electrolyte, the battery must be
removed from the vehicle and must be put on
the level ground.
Remove the aluminum tape (1) which seals the
battery filler holes “a”.
Remove the caps (2) from the electrolyte ...
Starter relay removal and installation
Removal
Turn the ignition switch off.
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire (1) from the
battery.
Remove the starter relay cover (2) and disconnect
the starter rel ...
Riding on hills
When climbing steep hills, the
motorcycle may begin to slow
down and show lack of power.
At this point you should shift to
a lower gear so that the engine
will again be operating in its
normal power range. Shift rapidly
to prevent the motorcycle
from losing momentum.
When ...