Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTurn signal / side-stand relay removal and
installation
Removal
Turn the ignition switch off.
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the turn signal/side-stand relay (1).
Installation
Install the turn signal/side-stand relay in the reverse
order of removal ...
Front brake pad replacement
Loosen the pad mounting pins (1).
Remove the brake caliper by removing the caliper
mounting bolts (2).
Remove the pad mounting pins (1), brake pads and
spring.
Caution
do not operate the brake lever while the pads
are removed.
Note
when ...
Front brake caliper disassembly and
assembly
Refer to “front brake caliper removal and installation” .
Note
the right and left calipers are installed
symmetrically and therefore the disassembly
procedure for one side is the same as that for
the other side.
Disassembly
Remove the brake pads (1) and spring from the
...