Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tablePrecautions
Precautions for brake system
Refer to “general precautions” in section 00 (page 00-1).
Brake fluid information
This brake system is filled with an ethylene glycol-based dot 4
brake fluid. Do not use or mix
different types of fluid, such as silicone-based or petroleum-based.
...
Engine components removable with the
engine in place
Engine components which can be removed while the engine is installed on the
frame are as follows. For the installing
and removing procedures, refer to respective paragraphs describing each
component.
Center of engine
Item
Removal
Inspection
Installation
...
Tampering with noise control system prohibited
Federal law prohibits the following
acts or the causing there of;
The removal or rendering inoperative
by any person other
than for purposes of maintenance,
repair, or replacement,
of any device or element of
·design incorporated into any
new vehicle for the purpose of
noise ...