Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRegulator / rectifier removal and installation
Removal
Turn the ignition switch off.
Remove the right side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Remove the evap system purge ...
Precautions
Precautions for maintenance
The “periodic maintenance schedule chart” lists the recommended intervals for
all the required periodic service work
necessary to keep the motorcycle operating at peak performance and economy.
Maintenance intervals are expressed
in terms of kilometers, miles and mo ...
Steering / steering damper related parts
inspection
Refer to “steering / steering damper removal and installation” .
Inspect the removed parts for the following
abnormalities:
Steering stem
Distortion of the steering stem and brackets.
Bearing
Bearing wear or damage
abnormal bearing noise
race wear or damage
&nbs ...