Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Dtc “c32” (p0201), “c33” (p0202), “c34” (p0203) or “c35” (p0204): primary
fuel injector circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
Ckp signal is produced but fuel injector signal is
interrupted by 4 times or more continuity
Injector circuit open or short.
Injector malfunction.
Ecm malfunction.
...
Clutch components
Clutch pressure plate
Clutch push piece
No. 1 Drive plate (8 pcs.)
No. 3 Driven plate (0 – 2 pcs.)
No. 1 Driven plate (5 – 7 pcs.)
No. 2 Driven plate (1 pc.)
No. 2 Drive plate (1 pc.)
Spring washer
Spring washer seat
Clutch sleeve hub
Seat ...
Short circuit check (wire harness to ground)
Disconnect the negative (–) cable from the battery.
Disconnect the connectors/couplers at both ends of
the circuit to be checked.
Note
if the circuit to be checked branches to other
parts as shown, disconnect all connectors/
couplers of those parts. Otherwise, diagnos ...