Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDiagnostic information and procedures
Drive chain and sprocket symptom diagnosis
Condition
Possible cause
Correction / reference item
Noisy drive chain
Worn sprocket
Replace
Worn drive chain
Replace
Stretched drive chain
Replace
Too large drive chain slack
Adju ...
Fuel mesh filter inspection and cleaning
Inspect the fuel mesh filter in the following procedures:
remove the fuel mesh filter. Refer to “fuel pump disassembly and
assembly” .
If the fuel mesh filter is clogged with foreign particles,
it hinders smooth gasoline flow resulting in loss of
engine power. Such a filter ...
Fuses
The main fuse is located under
the front seat. To access the fuse,
remove the seat by referring to
the seat lock and helmet
holders.
The fuses are located inside the
left fairing. One 1 oa and one 15a
spare fuses are provided inside
the fuse box.
They are designed to open when ...