Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Oil pump
Oil
Tightening torque specifications
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torque list” in section 0c . ...
Reporting safety defects
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the national highway traffic
safety administration (nhtsa)
in addition to notifying american
suzuki motor corp.
If nhtsa receives similar complaints,
it ma ...
Turn signal / side-stand relay removal and
installation
Removal
Turn the ignition switch off.
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the turn signal/side-stand relay (1).
Installation
Install the turn signal/side-stand relay in the reverse
order of removal ...