Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCrankshaft thrust clearance inspection and
selection
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Inspection
With the crankshaft’s right-side and left-side thrust
bearings inserted into the upper crankcase.
Measure the thrust clearance “a” between the leftside
thrust bearing and ...
Foreword
This manual contains an introductory description on the suzuki gsx-r1000 and
procedures for its inspection/
service and overhaul of its main components.
Other information considered as generally known is not included.
Read the general information section to familiarize yourself with the mot ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Front wheel components” “front wheel assembly construction” “rear
wheel components” “rear wheel assembly construction”
Special tool
...