Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Turn signal / side-stand relay inspection
Refer to “electrical components location” in section 0a .
Note
make sure that the battery is fully charged.
Before removing the turn signal/side-stand relay, check
the operation of the turn signal light.
If the turn signal light does not illuminate, inspect the
bulb, turn signa ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Drive chain related components”
Special tool
...
Cooling circuit inspection
Do not open the radiator cap when the
engine is hot, as you may be injured by
escaping hot liquid or vapor.
When removing the radiator cap tester, put
a rag on the filler to prevent the engine
coolant from spraying out.
Inspect the cooling ...