Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableMaintenance schedule
It is very important to inspect and
maintain your motorcycle regularly.
Follow the guidelines in the
chart. The intervals between periodic
services in kilometers, miles
and months are shown. At the
end of each interval, be sure to
perlorm the maintenance listed.
Warning
Improper ...
Starter motor components
O-ring
Housing end (inside)
O-ring
Starter motor case
Armature
Housing end (outside)
10
N·m (1.0 Kgf-m, 7.0 Lbf-ft)
4 N·m (0.4
Kgf-m, 3.0 Lbf-ft)
5 N·m (0.5
Kgf-m, 3.5 Lbf-ft)
Apply grease to sliding
surface
Apply moly ...
Rear brake master cylinder components
Reservoir cap
Plate
Diaphragm
Reservoir tank
Reservoir hose
Brake hose
Brake hose union bolt
Brake hose connector
Master cylinder
Spring
Piston/cup set
Push rod
Dust boot
23 N·m (2.3 Kgf-m,
16.5 Lbf-ft)
10 N·m
...