Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFuel tank construction
Fuel tank heat
shield
: aluminum film side should face the engine side.
Fuel tank front cover
Fuel tank front bracket
Velcro fastenings
: clean the adhesive surface before adhering
the velcro fastenings.
Insert
to the bracket.
Apply
...
Ignition coil and spark plug removal and
installation
Removal
The hot
engine can burn you.
Wait until the engine is cool enough to touch.
Turn the ignition switch off.
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the lead wire couplers (1).
...
Tire condition and type
Tire condition and tire type affect
motorcycle performance. Cuts or
cracks in the tires can lead to tire
failure and loss of motorcycle
control. Worn tires are susceptible
to puncture failures and subsequent
loss of motorcycle control.
Tire wear also affects the tire profile,
changing moto ...