Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBreak-in
The first 800 km (500 miles) is the
most important in the life of your
motorcycle. Proper operation during
this break-in period will help
assure maximum life and performance
from your new motorcycle.
The following guidelines explain
proper break-in procedures.
Maximum engine speed recommen ...
General description
Combination meter system description
This combination meter mainly consists of a stepping motor, lcd (liquid
crystal display) and leds (light emitting
diode).
The tachometer pointer is driven by the stepping motor.
The lcds indicate followings:
speed, odo / trip 1 / trip 2 / fuel reserve ...
General description
Engine coolant description
Caution
use a high quality ethylene glycol base
anti-freeze, mixed with distilled water. Do
not mix an alcohol base anti-freeze and
different brands of anti-freeze.
Do not put in more than 60% anti-freeze or
less than 50%. (Refer ...