Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTurn signal / side-stand relay inspection
Refer to “electrical components location” in section 0a .
Note
make sure that the battery is fully charged.
Before removing the turn signal/side-stand relay, check
the operation of the turn signal light.
If the turn signal light does not illuminate, inspect the
bulb, turn signa ...
Ignition coil inspection
Refer to “electrical components location” in section 0a .
Ignition coil primary peak voltage
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect all ignition coil. Refer to “ignition coil and spark plug
removal and installation” .
...
DTC “c46” (p1657-h/l or p1658): excv
actuator circuit malfunction
Detected condition
Possible cause
C46
The operation signal does not reach the
excv actuator.
Excva position sensor voltage low or
high
0.14 V ≤ Sensor voltage < 4.9 V
(without the above range)
excva can not operate properly.
Excva ...