Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBattery charging
Initial charging
filling electrolyte
Note
when filling electrolyte, the battery must be
removed from the vehicle and must be put on
the level ground.
Remove the aluminum tape (1) which seals the
battery filler holes “a”.
Remove the caps (2) from the electrolyte ...
Starter relay inspection
Inspect the starter relay in the following procedures:
remove the starter relay. Refer to “starter relay removal and
installation” .
Apply 12 v to “a” and “b” terminals and check for
continuity between the positive and negative
terminals using the multi-circuit tester. If th ...
Iap sensor removal and installation
Removal
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Disconnect the coupler (1) and vacuum hose (2).
Remove the iap sensor (3) from the air cleaner box.
Installation
Install the iap sensor in the reverse ord ...