Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Windshield cleaning
Clean the windshield with soft
cloth and warm water with mild
detergent. If scratched, polish
with a commercially available
plastic polish. Replace the windshield
if it becomes scratched or
discolored so as to obstruct view.
When replacing the windshield,
use suzuki replacement windshield. ...
Rear lighting system construction
License plate light assembly
Reflex reflector (e-03, 28, 33 only)
Clamp
: clamp the license plate light lead wire
so as not to be slack.
Rear combination light
Rear turn signal light assembly (lh/rh)
5
N·m (0.5 Kgf-m, 3.5 Lbf-ft)
1.8 N·m
...
Throttle body components
Fuel delivery pipe
Fuel delivery pipe t-joint
O-ring
Tp sensor
Stp sensor
Secondary fuel injector
Primary fuel injector
Cushion seal
Isc valve
Air screw
Vacuum hose
Evap system purge control solenoid valve
For e-33 only
3.5
...