Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableOil pump removal and installation
Note
be careful not to drop any parts into the
crankcase.
Removal
Remove the oil pan, oil pressure regulator and oil strainer. Refer to
“oil pan / oil pressure regulator / oil strainer removal and installation” .
Remove the oil pump driven gear bolt (1).
Rem ...
Transmission installation
Install the transmission in the reverse order of removal.
Pay attention to the following points:
Bearing and oil seal
Caution
replace the removed bearings and oil seals
with new ones.
Install the driveshaft left bearing oil seal into the
retainer using the special tool.
...
Ect sensor inspection
Refer to “dtc “c15” (p0115-h/l): ect sensor circuit malfunction” in section
1a .
Inspect the ect sensor in the following procedures:
remove the ect sensor. Refer to “ect sensor removal and installation” .
Connect the ect sensor (1) to the circuit tester and
place it in the o ...