Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDiagnostic information and procedures
Engine mechanical symptom diagnosis
Refer to “engine symptom diagnosis” in section 1a .
Compression pressure check
The compression pressure reading of a cylinder is a
good indicator of its internal condition.
The decision to overhaul the cylinder is often based on
the results of a compressio ...
Side standngnition interlock switch
Check the side stand/ignition
interlock system for proper operation
as follows:
Sit on the motorcycle in the
normal riding position, with the
side stand up.
Shift into first gear, hold the
clutch in, and start the engine.
While continuing to hold the
clutch in ...
Gearshift shaft construction
Gearshift shaft
Washer
Snap ring
Gearshift shaft return spring
Gearshift cam drive plate
Gearshift plate return spring
8.5 N·m (0.85 Kgf-m,
6.0 Lbf-ft)
13 N·m
(1.3 Kgf-m, 9.5 Lbf-ft)
19 N·m
(1.9 Kgf-m, 13.5 Lbf-ft)
Apply ...