Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFuel pump disassembly and assembly
Disassembly
Remove the fuel tank. Refer to “fuel tank removal and installation” .
Remove the fuel pump assembly (1) by removing its
mounting bolts diagonally.
Spilled gasoline should be wipe off
immediately.
Keep away from fire or spark.
Work in a wel ...
Gearshift lever
This motorcycle has a 6-speed
transmission which operates as
shown. To shift properly, squeeze
the clutch lever and close the
throttle at the same time you
operate the gearshift lever. Lift the
gearshift lever to upshift and
depress the lever to downshift.
Neutral is located between lo ...
Steering system inspection
Inspect steering system
initially at 1 000 km (600 miles, 2 months) and every
12 000 km (7 500 miles, 24 months) thereafter
Steering should be adjusted properly for smooth turning
of handlebars and safe running. Overtighten steering
prevents smooth turning of the handlebars and too loose
steer ...