Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCylinder head disassembly and assembly
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Caution
identify the position of each removed part.
Organize the parts in their respective groups
(i.E., Intake, exhaust, no. 1 Or no. 2) So that
they can be installed in their original
locations ...
Tire removal and installation
Removal
The most critical factor of a tubeless tire is the seal
between the wheel rim and the tire bead. For this
reason, it is recommended to use a tire changer that can
satisfy this sealing requirement and can make the
operation efficient as well as functional.
Removal the wheel ass ...
Gearshift lever
This motorcycle has a 6-speed
transmission which operates as
shown. To shift properly, squeeze
the clutch lever and close the
throttle at the same time you
operate the gearshift lever. Lift the
gearshift lever to upshift and
depress the lever to downshift.
Neutral is located between lo ...