Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear seat
The seat lock is located under the
left frame cover. To remove the
rear seat, insert the ignition key
into the lock and turn it clockwise.
Raise the front end of the seat
and slide it forward.
To reinstall the seat, slide the seat hooks into the seat hook retainers and
push down firm ...
License plate light removal and installation
Removal
Remove the frame cover. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the license plate light coupler (1).
Remove the nuts.
Remove the license plate light assembly (2).
Installation
Install the license pl ...
Chassis bolt and nut inspection
Tighten chassis bolt and nut
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Check that all chassis bolts and nuts are tightened to
their specified torque.
Steering stem
lock-nut 80 n·m (8.0 Kgf-m, 58.0 Lbf-ft)
Stee ...