Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableInjection timing description
Injection time (injection volume)
The factors to determine the injection time include the basic fuel injection
time, which is calculated on the basis of the
intake air pressure, engine speed and throttle opening angle, and various
compensations. These compensations are
determined according to ...
Clutch lever position switch inspection
Inspect the clutch lever position switch in the following
procedures:
disconnect the clutch lever position switch lead
wires (1).
Inspect the clutch lever position switch for continuity
with the tester.
If any abnormality is found, replace the switch with a
new one.
S ...
Cam chain guide inspection
Inspect the cam chain guide in the following procedures:
remove the cam chain guides. Refer to “cam chain guide / cam chain
tensioner removal and installation” .
Check the contacting surface of the cam chain
guides. If it is worn or damaged, replace it with a new
one.
...