Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBattery current leakage inspection
Inspect the battery current leakage in the following
procedures:
turn the ignition switch off.
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire.
Measure the current betwee ...
DTC “c31” (p0705): gp switch circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
No gear position switch voltage
Gp switch voltage is not within the following range.
Gp switch voltage > 0.6 V
Gp switch circuit open or short.
Gp switch malfunction.
...
Front brake master cylinder / brake lever disassembly and assembly
Refer to “front brake master cylinder assembly removal and installation” .
Disassembly
Remove the reservoir cap (1), plate (2), diaphragm
(3) and reservoir tank (4).
Remove the brake light switch (5) and brake lever
(6).
Remove the dust boot (7) and push rod (8).
  ...