Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableVoltage check
If voltage is supplied to the circuit being checked, voltage
check can be used as circuit check.
With all connectors/couplers connected and voltage
applied to the circuit being checked, measure
voltage between each terminal and body ground.
If measurements were taken as shown ...
Front fork components
Front fork cap
O-ring
Rebound damping force adjuster rod
Compression damping force adjuster rod
Piston rod nut
O-ring
Piston ring
Rod guide case
Spring
Piston rod
Spring collar b
Spring
Spring collar a
Slide bushing
Outer tu ...
Ckp sensor inspection
Refer to “electrical components location” in section 0a .
Ckp sensor peak voltage
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Disconnect the ckp sensor coupler (1).
Note
be sure that all of the couplers are connect ...