Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tablePiston and piston ring inspection
Refer to “piston ring removal and installation” .
Piston diameter
Measure the piston diameter using the micrometer at 15
mm (0.6 In) “a” from the skirt end. If the piston diameter
is less than the service limit, replace the piston.
Special tool
(a): 09900–20203 (micrometer (50 –
75 mm))
Pis ...
Exhaust control system description
The exhaust control system (excs) consists of the exhaust control valve (excv),
exhaust control valve actuator
(excva) and exhaust control valve cables (excv cables).
Excv is installed in the exhaust pipe. Excva is mounted inside of the right
frame. The excv is operated by the
excva via the ...
Accessory installation
guideline
Install aerodynamic affecting
accessories, such as a fairing,
windshield, backrests, saddlebags,
and travel trunks, as low
as possible, as close to the
motorcycle and as near the
center of gravity as is feasible.
Check that the mounting
brackets and other attachment
hardware are ...