Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront brake master cylinder assembly removal and installation
Removal
Drain brake fluid. Refer to “brake fluid replacement” .
Disconnect the front brake light switch coupler (1).
Place a rag underneath the brake hose union bolt (2)
on the master cylinder to catch any spilt brake fluid.
Remove the brake hose union bolt (2).
...
Rear brake master cylinder parts inspection
Refer to “rear brake master cylinder disassembly and assembly” .
Master cylinder
Inspect the master cylinder bore for any scratches or
other damage.
Piston / rubber parts
Inspect the piston surface for any scratches or other
damage.
Inspect the primary cup, secondary cup and dust boot
...
Component location
Electrical components location
Ignition switch/immobilizer antenna
Iat sensor
Secondary fuel injector
Primary fuel injector
Iap sensor
Evap system purge control solenoid valve
Fuel pump relay
Turn signal/side-stand relay
Cooling fan relay
Ect ...