Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBrake pad
Front
Rear
Inspect the front and rear brake
pads to see if they are worn down
to the grooved wear limit line 1. If
a pad is worn to the grooved wear
limit line, it must be replaced with
a new one. After replacing either
the front or rear brake pads, the
brake lever or pedal must be
...
Pillion footrest construction
Pillion footrest
Spring
Ball
E-ring
Washer
O-ring
Footrest pin
Apply grease.
Do not reuse.
...
Helmet holders
This motorcycle has helmet holders
underneath the rear seat.
Hook your helmet on the helmet holder and lock the seat.
Warning
Riding with a helmet fastened
to the helmet holder can interfere
with rider control.
Never carry a helmet fastened
to the helmet holder. Fix the
...