Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Engine oil and filter change
Change the engine oil and oil filter
at the scheduled times. The
engine should always be warm
when the oil is changed so the oil
will drain easily. The procedure is
as follows:
Place the motorcycle on the
side stand.
Remove the three screws of
the right fairing 1.
...
Cooling fan relay inspection
Inspect the fan relay in the following procedures:
remove the frame covers. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the cooling fan relay (1).
First check the insulation between “a” and “b”
terminals with tester. Then ap ...
Specifications
Service data
Fi sensors
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Exhaust control system construction” “exhaust system components”
Reference: for the tightening torque of fastener not specified in this ...