Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableMuffler / muffler chamber / exhaust pipe
removal and installation
Removal
Loosen the muffler connecting bolts (1).
Remove the mufflers (2) by removing the mounting
bolt and nut (3).
Note
support the muffler to prevent it from falling.
Remove the side cowlings. Refer to “exterior parts
removal and installation” in secti ...
Oil pressure switch inspection
Inspect the oil pressure switch in the following
procedures:
Note
before inspecting the oil pressure switch, check if the engine oil level
is correct. Refer to “engine oil and filter replacement” in section 0b .
Remove the left side cowling. Refer to “exterior parts removal ...
Break-in
The first 800 km (500 miles) is the
most important in the life of your
motorcycle. Proper operation during
this break-in period will help
assure maximum life and performance
from your new motorcycle.
The following guidelines explain
proper break-in procedures.
Maximum engine speed recommen ...