Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront brake disc removal and installation
Removal
Remove the front wheel assembly. Refer to “front wheel assembly removal
and installation” in section 2d .
Remove the front brake disc.
Installation
Install the front brake disc in the reverse order of
removal. Pay attention to the following points:
make sure ...
Self-diagnosis function
The self-diagnosis function is incorporated in the ecm. The function has two
modes, “user mode” and “dealer mode”.
The user can only be notified by the lcd (display) panel and led (fi indicator
light). To check the function of the
individual fi system devices, the dealer mode is provided. In ...
Excva removal and installation
Removal
Turn the ignition switch off.
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Connect the special tool (mode select switch) to the dealer mode
coupler. Refer to “self-diagnostic procedures” in section 1a .
After tur ...