Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableHazard switch inspection
Inspect the hazard switch in the following procedures:
remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the left handlebar switch coupler (1).
(Yellow)
Inspect the hazard switch for continuity with the
tes ...
Cooling system inspection
Inspect cooling system
every 6 000 km (4 000 miles, 6 months)
Replace engine coolant
every 2 years
Engine coolant level inspection
Hold the motorcycle vertically.
Check the engine coolant level by observing the “f” and “l” lines on
the engine coolant reservoir tank. If the level i ...
Foreword
This manual contains an introductory description on the suzuki gsx-r1000 and
procedures for its inspection/
service and overhaul of its main components.
Other information considered as generally known is not included.
Read the general information section to familiarize yourself with the mot ...