Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCylinder inspection
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Cylinder distortion
Check the gasket surface of the cylinder for distortion.
Use a straightedge and thickness gauge. Take clearance
readings at several places. If any reading exceeds the
service limit, replace t ...
Rear sprocket / rear sprocket mounting drum removal and installation
Removal
Remove the rear wheel assembly. Refer to “rear wheel assembly removal
and installation” in section 2d .
Loosen the rear sprocket nuts.
Draw out the rear sprocket mounting drum (1) along
with the rear sprocket (2) from the wheel hub.
Remove the rear sprocket n ...
Drive chain related parts inspection
Refer to “rear sprocket / rear sprocket mounting drum removal and
installation” .
Dust seal
Inspect the dust seal for wear or damage. If any damage
is found, replace the dust seal with a new one.
Bearing
Inspect the play of the sprocket mounting drum bearing
by hand while it is in the dr ...