Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear brake master cylinder parts inspection
Refer to “rear brake master cylinder disassembly and assembly” .
Master cylinder
Inspect the master cylinder bore for any scratches or
other damage.
Piston / rubber parts
Inspect the piston surface for any scratches or other
damage.
Inspect the primary cup, secondary cup and dust boot
...
Regulator / rectifier inspection
Inspect the regulator/rectifier in the following procedures:
turn the ignition switch off.
Disconnect the regulator/rectifier couplers. Refer to “regulator /
rectifier removal and installation” .
Measure the voltage between the terminals using the multi-circuit
tester ...
Generator inspection
Generator coil resistance
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the generator coupler (1).
Measure the resistance between the three lead
wires.
If the resistance is out of specified value, replace the
...