Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tablePrecautions
Precautions for exhaust system
To avoid
the risk of being burned, do not touch the exhaust system when the
system is hot. Any
service on the exhaust system should be performed when the system is
cool.
Caution
make sure that the exhaust pipes and muffler ...
Gearshift shaft / gearshift cam plate components
Gearshift shaft
Gearshift cam drive plate
Gearshift cam plate
Gearshift cam stopper
19 N·m (1.9 Kgf-m,
13.5 Lbf-ft)
13 N·m
(1.3 Kgf-m, 9.5 Lbf-ft)
8.5 N·m
(0.85 Kgf-m, 6.0 Lbf-ft)
Apply grease to oil
seal lip.
Apply thread l ...
Stp sensor removal and installation
Removal
Remove the throttle body. Refer to “throttle body
removal and installation” in section 1d (page 1d-
10).
Remove the stp sensor (1) with the special tool.
Special tool
: 09930–11950 (torx wrench (5 mm))
Note
prior to disassembly, mark the stp sensor’s
origina ...