Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Electrical
unit: mm (in)
Tightening torque specifications
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torque list” in section 0c . ...
Fuel tank construction
Fuel tank heat
shield
: aluminum film side should face the engine side.
Fuel tank front cover
Fuel tank front bracket
Velcro fastenings
: clean the adhesive surface before adhering
the velcro fastenings.
Insert
to the bracket.
Apply
...
Clutch adjustment
Clutch cable play should be 1 0 -
15 mm (0.4 - 0.6 In) measured at
the clutch lever end. Adjust clutch
cable play according to the following
procedure:
Minor adjustment
Turn the clutch cable adjuster 1
to provide the specified play.
Major adjustment
Turn in the adjuster 1 all the ...