Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecial tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Front fork components”
Special tool
...
DTC “c11” (p0340): cmp sensor circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
The signal does not reach ecm for 3 sec. Or more, after
receiving the starter signal.
Cmp sensor circuit open or short.
Cmp sensor malfunction.
Ecm malfunction.
...
Fuel tank cap
To open the fuel tank cap, insert
the ignition key into the lock and
turn it clockwise. With the key
inserted, lift up with the key and
open the fuel tank cap. To close
the fuel tank cap, push the cap
down firmly with the key in the cap
lock.
Fuel level
Fi ller neck
Wa ...