Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFuel injection system description
Gsx-r1000 motorcycles are equipped with a fuel injection system for emission
level control. This fuel injection system
is precision designed, manufactured and adjusted to comply with the applicable
emission limits. With varying engine
conditions, all of the fuel injection volumes are precisely ...
Engine coolant recommendation
Engine coolant
Use an anti-freeze/engine coolant compatible with an
aluminum radiator, mixed with distilled water only.
Water for mixing
Use distilled water only. Water other than distilled water
can corrode and clog the aluminum radiator.
Anti-freeze / engine coolant
The engine coolant perfo ...
Conclusion
Traffic, road and weather conditions
vary. Other motorists'
actions are unpredictable. Your
motorcycle's condition can
change. These factors can best
be dealt with by giving every ride
your full attention.
Circumstances beyond your control
could lead to an accident. You
need to prepare fo ...