Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTp reset
When replacing the throttle body assembly or tp sensor
with a new one or reinstalling the tp sensor, reset the
tp learned value in the following procedures:
Note
keep the throttle valves fully closed while
resetting the tp learned value.
Turn the ignition switch on.
...
Rear wheel assembly construction
Rear sprocket nut
Rear axle nut
Brake disc bolt
Clearance
60 N·m (6.0 Kgf-m,
43.0 Lbf-ft)
100 N·m
(10 kgf-m, 72.5 Lbf-ft)
35 N·m
(3.5 Kgf-m, 25.5 Lbf-ft)
Apply grease.
Apply thread lock to the
thread part.
...
Water hose removal and installation
Removal
Remove the side cowlings. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Drain engine coolant. Refer to “cooling system inspection” in section
0b .
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in se ...