Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableLicense plate light removal and installation
Removal
Remove the frame cover. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the license plate light coupler (1).
Remove the nuts.
Remove the license plate light assembly (2).
Installation
Install the license pl ...
Storage procedure
If your motorcycle is to be left
unused for an extended period of
time, it needs special servicing
requiring appropriate materials,
equipment and skill. For this reason,
suzuki recommends that you
trust this maintenance work to
your suzuki dealer. If you wish to
service the machine for stora ...
Rear turn signal light bulb replacement
Caution
when you touch the bulb with your bare
hands, clean the bulb with a cloth moistened
with alcohol or soap water to prevent
premature bulb failure.
Remove the rear turn signal light lens (1).
Replace the bulb (2).
Reinstall the removed parts
...