Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableAir valve removal and installation
Removal
Remove the wheel assembly. Refer to “front wheel assembly removal and
installation” and “rear wheel assembly removal and installation” .
Remove the tire. Refer to “tire removal and installation” .
Remove the air valve (1) from the wheel.
Installation
Install th ...
Valve clearance inspection and adjustment
Inspect valve clearance
initially every 24 000 km (14 500 miles, 48 months)
Inspection
Valve clearance adjustment must be checked and
adjusted, a) at the time of periodic inspection, b) when
the valve mechanism is serviced, and c) when the
camshafts are removed for servicing.
Lift an ...
Front brake pad replacement
Loosen the pad mounting pins (1).
Remove the brake caliper by removing the caliper
mounting bolts (2).
Remove the pad mounting pins (1), brake pads and
spring.
Caution
do not operate the brake lever while the pads
are removed.
Note
when ...