Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCushion rod bearing removal and installation
Removal
Remove the cushion rod. Refer to “cushion rod removal and installation”
.
Remove the cushion rod bearing with the special
tool.
Special tool
(a):
09921–20240 (bearing remover set)
Installation
Caution
the removed bearings must be replaced with
new on ...
Clutch adjustment
Clutch cable play should be 1 0 -
15 mm (0.4 - 0.6 In) measured at
the clutch lever end. Adjust clutch
cable play according to the following
procedure:
Minor adjustment
Turn the clutch cable adjuster 1
to provide the specified play.
Major adjustment
Turn in the adjuster 1 all the ...
Front turn signal light removal and installation
Removal
Remove the screw.
Disconnect the front turn signal coupler (1).
Remove the turn signal light assembly (2).
Installation
Install the front turn signal light in the reverse order of
removal. ...