Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear brake master cylinder parts inspection
Refer to “rear brake master cylinder disassembly and assembly” .
Master cylinder
Inspect the master cylinder bore for any scratches or
other damage.
Piston / rubber parts
Inspect the piston surface for any scratches or other
damage.
Inspect the primary cup, secondary cup and dust boot
...
Rear wheel assembly removal and installation
Removal
Loosen the axle nut (1).
Raise the rear wheel off the ground and support the
motorcycle with a jack or wooden block.
Caution
make sure that the motorcycle is supported
securely.
Remove the axle nut (1).
Loosen the left and right lock-nuts (2) an ...
Engine bottom side assembly
Assemble the engine bottom side in the reverse order of
disassembly. Pay attention to the following points:
Note
apply engine oil to each running and sliding
part before reassembling.
Breather oil return plate
When installing the breather oil return plate (1), apply
thread loc ...