Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecial tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Lubrication points”
Special tool
...
Balancer shaft journal bearing removal and
installation
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Removal
Remove the balancer shaft journal bearings (1).
Note
do not remove the bearings (1) unless
absolutely necessary.
Make a note of where the bearings are
r ...
Accessory use
The addition of unsuitable accessories
can lead to unsafe operating
conditions. It is not possible
for suzuki to test each accessory
on the market or combinations of
all the available accessories; however,
your dealer can assist you in
selecting quality accessories and
installing them correc ...