Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTurn signal / side-stand relay removal and
installation
Removal
Turn the ignition switch off.
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the turn signal/side-stand relay (1).
Installation
Install the turn signal/side-stand relay in the reverse
order of removal ...
Ckp sensor inspection
Refer to “electrical components location” in section 0a .
Ckp sensor peak voltage
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Disconnect the ckp sensor coupler (1).
Note
be sure that all of the couplers are connect ...
Pair system inspection
Inspect pair system
every 12 000 km (7 500 miles, 24 months)
Inspect the pair (air supply) system periodically. Refer to “pair system
inspection” in section 1b .
Throttle valve synchronization
Inspect throttle valve synchronization
initially at 1 000 km (600 miles, 2 months) (e-33 only)
and ...