Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableOil pressure indicator inspection
Inspect the oil pressure indicator in the following
procedures:
Note
before inspecting the oil pressure switch, check if the engine oil level
is correct. Refer to “engine oil and filter replacement” in section 0b .
Remove the left side cowling. Refer to “exterior parts remov ...
Piston and piston ring inspection
Refer to “piston ring removal and installation” .
Piston diameter
Measure the piston diameter using the micrometer at 15
mm (0.6 In) “a” from the skirt end. If the piston diameter
is less than the service limit, replace the piston.
Special tool
(a): 09900–20203 (micrometer (50 –
75 mm))
Pis ...
Rear combination light removal and installation
Removal
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the clamps (1).
Disconnect the combination light coupler (2).
Remove the rear combination light assembly (3).
Remove the combination light brack ...