Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDTC “c49” (p1656): pair control solenoid
valve circuit malfunction
Detected condition and possible cause
Detected condition
Possible cause
Pair control solenoid valve voltage is not input to ecm
Pair control solenoid valve circuit open or short.
Pair control solenoid valve malfunction.
Ecm malfunction.
...
Windshield cleaning
Clean the windshield with soft
cloth and warm water with mild
detergent. If scratched, polish
with a commercially available
plastic polish. Replace the windshield
if it becomes scratched or
discolored so as to obstruct view.
When replacing the windshield,
use suzuki replacement windshield. ...
Use of sds diagnosis reset procedures
Note
the malfunction code is memorized in the
ecm also when the lead wire coupler of any
sensor is disconnected. Therefore, when a
lead wire coupler has been disconnected at
the time of diagnosis, erase the stored
malfunction history code using sds.
After repairing ...