Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDiagnostic information and procedures
Starting system symptom diagnosis
Condition
Possible cause
Correction / reference item
Engine does not turn
though the starter motor
runs
Faulty starter clutch.
Replace.
Starter button is not
effective
Run down battery
Repair or replac ...
Crankshaft thrust clearance inspection and
selection
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Inspection
With the crankshaft’s right-side and left-side thrust
bearings inserted into the upper crankcase.
Measure the thrust clearance “a” between the leftside
thrust bearing and ...
Damping force adjustment
The rebound and compression
damping force can be individually
adjusted by turning the respective
adjusters. The rebound damping
force adjuster 2 is located at the
top of the front fork. The compression
damping force adjuster 3 is
located at the bottom of the front
fork.
To adjust the da ...