Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCam chain guide / cam chain tensioner
removal and installation
Removal
Remove the cylinder head cover. Refer to “engine top side disassembly” .
Remove the cam chain guide no. 2 (1).
Remove the cylinder head. Refer to “engine top side disassembly”
and “engine bottom side disassembly” .
Remove the starter clutch. Refer to “s ...
Know your limits
Always ride within the boundaries
of your own skills. Knowing these
limits and staying within them will
help you avoid accidents.
A major cause of accidents involving
only a motorcycle (and no
cars) is going too fast through a
turn. Before entering a turn, select
an appropriately low corne ...
Radiator cap inspection
Inspect the radiator cap in the following procedures:
remove the radiator cap. Refer to “cooling circuit inspection” .
Attach the radiator cap (1) to the radiator tester (2)
as shown.
Slowly apply pressure to the radiator cap.
If the radiator cap does not hold the pre ...