Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableConrod crank pin bearing inspection and
selection
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Inspection
Inspect the bearing surfaces for any signs of fusion,
pitting, burn or flaws. If any, replace them with a
specified set of bearings.
Place the plastigauge axially along ...
Be extra safety-conscious on bad weather days
Riding on bad weather days,
especially wet ones, requires
extra caution. Braking distances
increase on a rainy day. Stay off
the painted surface marks, manhole
covers, and greasy-appearing
areas, as they can be
especially slippery. Use extra caution
at railway crossings and on
metal grating ...
Clutch cable play inspection and adjustment
Inspect clutch cable play
every 6 000 km (4 000 miles, 12 months)
Inspect and adjust the clutch cable play “a” as follows.
Clutch cable play “a”
10 – 15 mm (0.4 – 0.6 In)
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
  ...