Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableClutch control system components
Push rod
Clutch release camshaft
Clutch release arm
Clutch cable
1 N·m (0.1 Kgf-m, 0.7
Lbf-ft)
6 N·m
(0.6 Kgf-m, 4.5 Lbf-ft)
10 N·m
(1.0 Kgf-m, 0.7 Lbf-ft)
Apply grease
Do not reuse.
...
Front brake hose routing diagram
Hose clamp
: clamp end should face downward.
Stopper
: after the brake hose union has contacted to the stopper, tighten
the union bolt.
Hose guide
: pass the brake hose through the hose guide.
Stopper
: after positioning the clamp with the stopper ...
Pillion footrest construction
Pillion footrest
Spring
Ball
E-ring
Washer
O-ring
Footrest pin
Apply grease.
Do not reuse.
...