Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableThrottle cable routing diagram
Throttle cable no. 1
Throttle cable no. 2
Clutch cablev
Front brake hose
Pass
the throttle cables in front of the front brake hose.
Pass the
clutch cable above the right air intake pipe.
Clamp the
clutch cable at the white taping point and m ...
Countershaft gear / driveshaft gear
disassembly and assembly
Refer to “transmission removal” and “transmission installation” .
Disassembly
Caution
identify the position of each removed part.
Organize the parts in their respective groups
(i.E., Drive or driven) so that they can be
reinstalled in their original positions.
Counte ...
Emission control warranty
Suzuki motor corporation warrants
to the ultimate purchaser
and each subsequent purchaser
that this vehicle is designed, built,
and equipped so as to conform at
the time of sale with all U.S. Emission
standards applicable at the
time of manufacture, and that it is
free from defects in materi ...