Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Suspension
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Rear suspension components” “rear suspension assembly
construction”
Reference: for the tightening torque of fastener ...
Rear brake pedal construction
Footrest bracket no. 2
Footrest bracket no. 1
Rear brake peda
Footrest holder
Footrest
35 N·m (3.5 Kgf-m,
25.5 Lbf-ft)
23 N·m
(2.3 Kgf-m, 16.5 Lbf-ft)
18 N·m
(1.8 Kgf-m, 13.0 Lbf-ft)
Apply grease.
Apply thread lock to the ...
Tire inspection
Inspect tire
every 6 000 km (4 000 miles, 12 months)
Tire tread condition
Operating the motorcycle with excessively worn tires will
decrease riding stability and consequently invite a
dangerous situation. It is highly recommended to replace
a tire when the remaining depth of tire tread reaches ...