Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableGearshift lever height inspection and
adjustment
Inspect and adjust the gearshift lever height in the
following procedures:
inspect the gearshift lever height “a” between the
lever top and footrest.
Adjust the gearshift lever height if necessary.
Gearshift lever height “a”
standard: 65 – 75 mm (2.6 – 3.0 In)
Loosen the l ...
Gearshift shaft construction
Gearshift shaft
Washer
Snap ring
Gearshift shaft return spring
Gearshift cam drive plate
Gearshift plate return spring
8.5 N·m (0.85 Kgf-m,
6.0 Lbf-ft)
13 N·m
(1.3 Kgf-m, 9.5 Lbf-ft)
19 N·m
(1.9 Kgf-m, 13.5 Lbf-ft)
Apply ...
Evaporative emission control system
removal and installation (only for e-33)
Hose
removal
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the evap hoses as shown in the evap canister h ...