Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCylinder head disassembly and assembly
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Caution
identify the position of each removed part.
Organize the parts in their respective groups
(i.E., Intake, exhaust, no. 1 Or no. 2) So that
they can be installed in their original
locations ...
Isc valve preset and opening initialization
When removing or replacing the isc valve, set the isc
valve to the following procedures:
turn the ignition switch on.
Set up the sds tool. (Refer to the sds operation
manual for further details.)
Click the “active control”.
Click the “isc learned value reset” (1) ...
Brake fluid replacement
Caution
handle brake fluid with care: the fluid reacts
chemically with paint, plastic, rubber
materials, etc.
Front brake
Place the motorcycle on a level surface and keep the
handlebars straight.
Remove the brake fluid reservoir cap and
diaphragm.
Suck u ...