Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCrankcase breather (pcv) cover inspection
Inspect the crankcase breather (pcv) cover in the
following procedures:
remove the crankcase breather (pcv) cover. Refer to “crankcase breather
(pcv) hose / reed valve / cover removal and installation” .
Inspect the crankcase breather (pcv) cover for
carbon deposit. If carbon ...
Front wheel components
Front axle
Brake disc bolt
Brake disc
Dust seal
Bearing
Spacer
Air valve
Front wheel
Wheel balancer
Front tire
Collar
Front axle bolt
18 N·m (1.8 Kgf-m,
13.0 Lbf-ft)
100 N·m
(10.0 Kgf-m, 72.5 Lbf-ft)
Apply ...
Fuel pump relay inspection
Refer to “electrical components location” in section 0a .
Inspect the fuel pump relay in the following procedures:
remove the frame covers. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the fuel pump relay (1).
First, check f ...