Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableStarter motor will not run
Note
make sure the fuses are not blown and the battery is fully-charged
before diagnosing.
Troubleshooting
Step
Action
Yes
No
1
Shift the transmission into neutral.
Grasp the clutch lever, turn on the ignition switch ...
Gear position (gp) switch removal and installation
Removal
Turn the ignition switch off.
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Disconnect the gear position switch lead wire
coupler (1).
Remove the engine sprocket cover. Refer to “engine sprocket r ...
Specifications
Service data
Electrical
unit: mm
Caution
never use anything except the specified battery.
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Regulator / rectifier construction”
Reference: for the tig ...