Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTightening torque specifications
Note
the specified tightening torque is described in the following.
“Throttle cable routing diagram” “throttle body components”
“throttle body construction” “engine assembly installation”
Reference: for the tightening torque of fastener not specified i ...
Dtc “c36” (p1764), “c37” (p1765), “c38” (p1766) or “c39” (p1767): secondary
fuel injector circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
Some failure exists in the fuel injector signal in a high
load, high revolution condition.
Injector circuit open or short.
Injector malfunction.
Ecm malfunction.
...
Fuel tank construction
Fuel tank heat
shield
: aluminum film side should face the engine side.
Fuel tank front cover
Fuel tank front bracket
Velcro fastenings
: clean the adhesive surface before adhering
the velcro fastenings.
Insert
to the bracket.
Apply
...