Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSwingarm removal and installation
Removal
Cut the drive chain. Refer to “drive chain replacement” in section 3a .
Remove the rear wheel assembly. Refer to “rear wheel assembly removal
and installation” in section 2d .
Disconnect the rear brake hose from the brake hose
clamp (1).
Remove the brake ho ...
Starter relay inspection
Inspect the starter relay in the following procedures:
remove the starter relay. Refer to “starter relay removal and
installation” .
Apply 12 v to “a” and “b” terminals and check for
continuity between the positive and negative
terminals using the multi-circuit tester. If th ...
Tampering with noise control system prohibited
Federal law prohibits the following
acts or the causing there of;
The removal or rendering inoperative
by any person other
than for purposes of maintenance,
repair, or replacement,
of any device or element of
·design incorporated into any
new vehicle for the purpose of
noise ...