Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableGearshift lever height inspection and
adjustment
Inspect and adjust the gearshift lever height in the
following procedures:
inspect the gearshift lever height “a” between the
lever top and footrest.
Adjust the gearshift lever height if necessary.
Gearshift lever height “a”
standard: 65 – 75 mm (2.6 – 3.0 In)
Loosen the l ...
Diagnostic information and procedures
Starting system symptom diagnosis
Condition
Possible cause
Correction / reference item
Engine does not turn
though the starter motor
runs
Faulty starter clutch.
Replace.
Starter button is not
effective
Run down battery
Repair or replac ...
Steering components
Steering stem head nut
Steering stem upper bracket
Steering stem lock-nut
Washer
Steering stem nut
Dust seal cover
Dust seal
Steering stem upper bearing
Steering stem lower bearing
Lower seal
Steering stem lower bracket
Steering stem lo ...