Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableHeadlight
To replace the headlight bulbs,
perform the following steps:
Upper light bulb
Remove the bolt 1 to lift the
instrument panel 2.
Turn the cap 3 counterclockwise
and remove it.
Unhook the bulb holder spring
4 and pull out the socket 5.
Pull off the bulb from ...
Starter relay inspection
Inspect the starter relay in the following procedures:
remove the starter relay. Refer to “starter relay removal and
installation” .
Apply 12 v to “a” and “b” terminals and check for
continuity between the positive and negative
terminals using the multi-circuit tester. If th ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Lubrication points”
Special tool
...