Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tablePrecautions
Precautions for maintenance
The “periodic maintenance schedule chart” lists the recommended intervals for
all the required periodic service work
necessary to keep the motorcycle operating at peak performance and economy.
Maintenance intervals are expressed
in terms of kilometers, miles and mo ...
Valve guide replacement
Remove the cylinder head. Refer to “engine top side disassembly” .
Remove the valves. Refer to “cylinder head disassembly and assembly” .
Using the valve guide remover, drive the valve guide
out toward the intake or exhaust camshaft side.
Special tool
(a): 09916–43211 (valve ...
Front wheel assembly construction
Brake disc bolt
Brake caliper mounting bolt
Front axle bolt
Front axle pinch bolt
Clearance
18 N·m (1.8 Kgf-m,
13.0 Lbf-ft)
39 N·m
(3.9 Kgf-m, 28.0 Lbf-ft)
100 N·m
(10 kgf-m, 72.5 Lbf-ft)
23 N·m
(2.3 Kgf-m, 16.5 Lbf-ft)
...