Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSide-stand construction
Frame
Side-stand bracket
Washer
Side-stand
50 N·m (5.0 Kgf-m,
36.0 Lbf-ft)
40 N·m
(4.0 Kgf-m, 29.0 Lbf-ft)
Apply grease to sliding
surface.
...
Schematic and routing diagram
Cooling circuit diagram
Water hose routing diagram
Thermostat air bleeder hole
Cushion
O-ring
Radiator heat guard
: be careful not to damage the pawls when removing.
Yellow
marking
White
marking
Clamp end
should face downward
...
Steering system inspection
Inspect steering system
initially at 1 000 km (600 miles, 2 months) and every
12 000 km (7 500 miles, 24 months) thereafter
Steering should be adjusted properly for smooth turning
of handlebars and safe running. Overtighten steering
prevents smooth turning of the handlebars and too loose
steer ...