Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBattery current leakage inspection
Inspect the battery current leakage in the following
procedures:
turn the ignition switch off.
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire.
Measure the current betwee ...
Iap sensor removal and installation
Removal
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Disconnect the coupler (1) and vacuum hose (2).
Remove the iap sensor (3) from the air cleaner box.
Installation
Install the iap sensor in the reverse ord ...
Carrying a passenger
Before you invite someone to be a
passenger on your motorcycle,
you need to be thoroughly familiar
with motorcycle operation. Adjust
tire pressures and suspension
according to the tire pressure
and loading section and the suspension
section of this manual.
The passenger should always
hold ...