Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableShow data when trouble (displaying data at
the time of DTC)
Use of sds
Ecm stores the engine and driving conditions (in the form of data as shown in
the figure) at the moment of the
detection of a malfunction in its memory. This data is called “show data when
trouble”.
Therefore, it is possible to know engine and driving conditions (e.G., Whether
...
Headlight removal and installation
Removal
Remove the body cowling assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the air intake pipes (1). Refer to “exterior parts removal and
installation” in section 9d .
Remove the wiring harness no. 2 (2) By
disconnecting the couplers and ...
The sport of motorcycling
Your motorcycle and this owner's
manual have been designed by
people like you who enjoy motorcycling.
People become motorcyclists
for many reasons. For
starters, street riding is fun and
invigorating. But no matter why
you became a motorcyclist, or
how experienced you are, you will
eventu ...