Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront wheel assembly removal and installation
Removal
Remove the brake calipers, left and right.
Caution
do not operate the brake lever with the
caliper removed.
Loosen two axle pinch bolts (1) on the right front fork
leg.
Remove the front axle bolt (2).
Raise the front wheel off the ground a ...
DTC “c15” (p0115-h/l): ect sensor circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
C15
Output voltage is not with in the following
range.
0.15 V ≤ Sensor voltage < 4.85 V
Ect sensor circuit open or short.
Ect sensor malfunction.
Ec ...
Wiring diagram
Refer to “wire color symbols” in section 0a .
For e-02, 19, 24, 51
For e-03, 28
For e-14, 33
...