Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableInspection before riding
Warning
Failure to inspect and maintain
your motorcycle properly
increases the chance of an
accident or equipment damage.
Always perform a pre-ride
inspection before each ride.
Refer to the table on page 4-4
for check items. For further
details, refer to the inspec· ...
Conrod and crankshaft inspection
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Conrod small end I.D.
Measure the conrod small end inside diameter using the
small bore gauge.
If the conrod small end inside diameter exceeds the
service limit, replace the conrod.
Special ...
DTC “c60” (p0480): cooling fan relay
circuit malfunction
Detected condition and possible cause
Detected condition
Possible cause
Cooling fan relay signal is not input to ecm.
Cooling fan relay circuit open or short.
Ecm malfunction.
Wiring diagram
Troubleshooting
Caution
when using ...