Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront brake light switch inspection
Inspect the front brake light switch in the following
procedures:
disconnect the front brake light switch coupler (1).
Inspect the front brake light switch for continuity with
the tester.
If any abnormality is found, replace the front brake light switch with a new
one. Re ...
Lower light bulb
Turn the socket 1 counterclockwise
and remove it.
Turn the socket 2 counterclockwise
and remove it.
Remove the bulb 3 from the
socket.
Caution
Oil from your skin may damage
the headlight bulb or shorten
its life.
Grasp the new bulb with a
c ...
Engine coolant temperature indicator light inspection
Inspect the engine coolant temperature meter and indicator light (led) in the
following procedures:
remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the ect sensor coupler (1).
Connect a variable resistor (2) ...