Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear brake components
Rear brake caliper
Piston seal
Dust seal
Piston
Rear caliper bracket
Rear brake pad set
Rear brake disc
Brake pad spring
6
N·m (0.6 Kgf-m, 4.5 Lbf-ft)
27 N·m
(2.7 Kgf-m, 19.5 Lbf-ft)
12 N·m
(1.2 Kgf-m, 8.5 Lbf-ft)
17 N·m ...
Valve seat repair
The valve seats (1) for both the intake and exhaust
valves are machined to three different angles. The seat
contact surface is cut at 45°.
Intake valve
Exhaust valve
Caution
the valve seat contact area must be
inspected after e ...
If you don't have a helmet, buy a helmet and wear it every
time you ride
Most accidents occur within a few
miles of home, and almost half
occur at speeds of less than 30
mph. So even if you're just going
on a quick errand, be preparedstrap
on your helmet before you
take off.
Helmets do not reduce essential
vision or hearing. Generally, helmets
do not cause or ...