Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCamshaft sprocket
Inspect the camshaft sprocket in the following
procedures:
remove the intake and exhaust camshafts. Refer to “engine top side
disassembly” .
Inspect the teeth of each camshaft sprocket for wear
or damage.
If they are worn or damaged, replace the sprocket/
camshaft assembl ...
Front wheel assembly construction
Brake disc bolt
Brake caliper mounting bolt
Front axle bolt
Front axle pinch bolt
Clearance
18 N·m (1.8 Kgf-m,
13.0 Lbf-ft)
39 N·m
(3.9 Kgf-m, 28.0 Lbf-ft)
100 N·m
(10 kgf-m, 72.5 Lbf-ft)
23 N·m
(2.3 Kgf-m, 16.5 Lbf-ft)
...
Throttle body construction
Intake pipe
Evap system purge control solenoid valve
(e-33 only)
Evap canister (e-33 only)
Iat sensor
Isc valve hose
Ho2 sensor
Face
the clamp end left side.
Yellow
marking should face upward.
Face the
end of clamps upward and ke ...