Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableMuffler / muffler chamber / exhaust pipe
removal and installation
Removal
Loosen the muffler connecting bolts (1).
Remove the mufflers (2) by removing the mounting
bolt and nut (3).
Note
support the muffler to prevent it from falling.
Remove the side cowlings. Refer to “exterior parts
removal and installation” in secti ...
Ap sensor removal and installation
Removal
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the starter relay (1) from the holder.
Disconnect the coupler (2) and remove the ap
sensor (3).
Installation
Install the ap sensor in the rever ...
Fuel tank construction
Fuel tank heat
shield
: aluminum film side should face the engine side.
Fuel tank front cover
Fuel tank front bracket
Velcro fastenings
: clean the adhesive surface before adhering
the velcro fastenings.
Insert
to the bracket.
Apply
...