Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront brake pad inspection
The extent of brake pads wear can be checked by observing the grooved limit
line “a” on the pads. When the wear exceeds the grooved limit line, replace the
pads with new ones. Refer to “front brake pad replacement” .
Caution
replace the brake pad as a set, otherwise
braking perform ...
Front brake pad replacement
Loosen the pad mounting pins (1).
Remove the brake caliper by removing the caliper
mounting bolts (2).
Remove the pad mounting pins (1), brake pads and
spring.
Caution
do not operate the brake lever while the pads
are removed.
Note
when ...
Front brake caliper removal and installation
Note
the right and left calipers are installed
symmetrically and therefore the removal
procedure for one side is the same as that for
the other side.
Removal
Drain brake fluid. Refer to “brake fluid replacement” in section 4a .
Remove the brake hose from the cali ...