Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront fork components
Front fork cap
O-ring
Rebound damping force adjuster rod
Compression damping force adjuster rod
Piston rod nut
O-ring
Piston ring
Rod guide case
Spring
Piston rod
Spring collar b
Spring
Spring collar a
Slide bushing
Outer tu ...
Fuel line inspection
Inspect fuel line
every 6 000 km (4 000 miles, 12 months)
Inspect the fuel line in the following procedures:
lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Inspect the fuel feed hose (1) for damage and fuel
leakage. ...
Right handlebar
Engine stop switch 1
"" Position
The ignition circuit is off. The
engine cannot start or run.
"" Position
The ignition circuit is on and the
engine can run.
Front brake lever 2
Apply the front brake by squeezing
the front brake lever towards
the grip. The brake ligh ...