Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableGearshift linkage inspection
Refer to “gearshift shaft / gearshift cam plate removal and installation” .
Gearshift shaft
Check the gearshift shaft for bend or wear.
Check the return spring for damage or fatigue.
If any defects are found, replace the defective part(-s).
Gearshift shaft oil seal
Inspect the gearshif ...
Tire condition and type
Tire condition and tire type affect
motorcycle performance. Cuts or
cracks in the tires can lead to tire
failure and loss of motorcycle
control. Worn tires are susceptible
to puncture failures and subsequent
loss of motorcycle control.
Tire wear also affects the tire profile,
changing moto ...
Turn signal / side-stand relay removal and installation
Removal
Remove the frame cover. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the turn signal/side-stand relay (1).
Installation
Install the turn signal/side-stand relay in the reverse
order of removal. ...