Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Riding on hills
When climbing steep hills, the
motorcycle may begin to slow
down and show lack of power.
At this point you should shift to
a lower gear so that the engine
will again be operating in its
normal power range. Shift rapidly
to prevent the motorcycle
from losing momentum.
When ...
Maintenance schedule
It is very important to inspect and
maintain your motorcycle regularly.
Follow the guidelines in the
chart. The intervals between periodic
services in kilometers, miles
and months are shown. At the
end of each interval, be sure to
perlorm the maintenance listed.
Warning
Improper ...
Cylinder inspection
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Cylinder distortion
Check the gasket surface of the cylinder for distortion.
Use a straightedge and thickness gauge. Take clearance
readings at several places. If any reading exceeds the
service limit, replace t ...