Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDrive mode selector description
Engine power characteristics can be changed in 3
modes by operating the drive mode selector to meet
various riding conditions and rider’s preference.
Operation
Drive mode is preset at a-mode when the ignition switch
and engine stop switch are turned on. Follow the
procedure below to operat ...
Specifications
Service data
Fi sensors
Tightening torque specifications
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torque list” in section 0c . ...
Headlight
To replace the headlight bulbs,
perform the following steps:
Upper light bulb
Remove the bolt 1 to lift the
instrument panel 2.
Turn the cap 3 counterclockwise
and remove it.
Unhook the bulb holder spring
4 and pull out the socket 5.
Pull off the bulb from ...