Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront brake master cylinder components
Reservoir cap
Plate
Diaphragm
Reservoir tank
Master cylinder
Dust boot
Piston set
Brake lever
Brake lever pivot bolt
Brake lever pivot bolt lock-nut
Brake light switch
Brake hose union bolt
Brake hose
23 N·m (2.3 Kgf-m,
...
Steering components
Steering stem head nut
Steering stem upper bracket
Steering stem lock-nut
Washer
Steering stem nut
Dust seal cover
Dust seal
Steering stem upper bearing
Steering stem lower bearing
Lower seal
Steering stem lower bracket
Steering stem lo ...
Specifications
Service data
Clutch
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Clutch control system components” “clutch components”
Reference: for the tightening torque of fastener not specified in this ...