Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecial tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Handlebar components” “steering components” “steering
damper construction”
Special tool
...
Specifications
Service data
Valve + guide
unit: mm (in)
Camshaft + cylinder head
unit: mm (in)
Cylinder + piston + piston ring
unit: mm (in)
Conrod + crankshaft
unit: mm (in)
Balancer
unit: mm (in)
Oil pump
Clutch
unit: mm (in)
Drive train
unit: mm (in) except ratio
...
Specifications
Specifications
Note
these specifications are subject to change without notice.
Dimensions and dry mass
Engine
Drive train
Chassis
Electrical
Capacities
...