Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Rear wheel assembly construction
Rear sprocket nut
Rear axle nut
Brake disc bolt
Clearance
60 N·m (6.0 Kgf-m,
43.0 Lbf-ft)
100 N·m
(10 kgf-m, 72.5 Lbf-ft)
35 N·m
(3.5 Kgf-m, 25.5 Lbf-ft)
Apply grease.
Apply thread lock to the
thread part.
...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Lubrication points”
Special tool
...
Gearshift shaft / gearshift cam plate components
Gearshift shaft
Gearshift cam drive plate
Gearshift cam plate
Gearshift cam stopper
19 N·m (1.9 Kgf-m,
13.5 Lbf-ft)
13 N·m
(1.3 Kgf-m, 9.5 Lbf-ft)
8.5 N·m
(0.85 Kgf-m, 6.0 Lbf-ft)
Apply grease to oil
seal lip.
Apply thread l ...