Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCkp sensor removal and installation
Removal
Remove the clutch cover. Refer to “clutch removal” in section 5c .
Remove the ckp sensor (1).
Installation
Install the ckp sensor in the reverse order of removal.
Refer to “clutch installation” in section 5c .
Iap sensor inspection
Refer to “dtc “c13” (p0105-h/l): ia ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Front brake master cylinder components” “rear brake master
cylinder components” “rear brake pedal construction”
Special tool
...
If a collision is imminent, do something
Many riders fear locking up their
brakes or haven't learned to
swerve to avoid an accident.
Many inexperienced riders (and
too many seasoned riders) use
only their rear brake in an emergency,
resulting in unnecessary
impacts in some cases and
unnecessarily high impact speeds
in other case ...