Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableStopping and parking
Twist the throttle grip away
from yourself to close the
throttle completely.
Apply the front and rear brakes
evenly and at the same time.
Downshift through the gears
as road speed decreases.
Select neutral with the clutch
lever squeezed toward the grip
(disenga ...
Exhaust system components
Exhaust pipe gasket
Exhaust pipe assembly
Ho2 sensor
Connector
: install the connector so that the
chamfer side faces backward.
Muffler chamber
Muffler body
Excv cable no. 1
Excv cable no. 2
When loosening or tightening the pulley bol ...
Iat sensor removal and installation
Removal
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Remove the iat sensor (1) from the air cleaner box.
Installation
Install the iat sensor in the reverse order of removal.
Pay attention to the following point:
t ...