Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSteering system inspection
Inspect steering system
initially at 1 000 km (600 miles, 2 months) and every
12 000 km (7 500 miles, 24 months) thereafter
Steering should be adjusted properly for smooth turning
of handlebars and safe running. Overtighten steering
prevents smooth turning of the handlebars and too loose
steer ...
Precautions
Precautions for wheel and tire
Proper tire pressure and proper tire loading are important
factors. Over loading tire can lead to tire
failure and loss of motorcycle control.
Under-inflated tires make smooth cornering difficult, and
can result in rapid tire wear.
...
Fuses
The main fuse is located under
the front seat. To access the fuse,
remove the seat by referring to
the seat lock and helmet
holders.
The fuses are located inside the
left fairing. One 1 oa and one 15a
spare fuses are provided inside
the fuse box.
They are designed to open when ...