Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableAir cleaner
The air cleaner element must be
kept clean to provide good engine
power and g1as mileage. If you use
your motorcycle under normal
low-stress conditions, you should
service the air cleaner at the intervals
specified. If you ride in dusty,
wet, or muddy conditions, you will
need to inspect the ...
Spring pre-load adjustment
To change the spring pre-load,
turn the adjuster 1 clockwise or
counterclockwise. Turning the
adjuster clockwise will increase
the spring pre-load. Turning the
adjuster counterclockwise will
decrease the spring pre-load.
There are five grooved lines on
the side of the adjuster 1 for re ...
Headlight beam adjustment
Adjust the headlight beam, both horizontally and
vertically.
Note
to adjust the headlight beam, adjust the
beam horizontally first, then vertically.
It is not necessary to remove the
combination meter to turn the adjusters.
Horiz ...