Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCmp sensor removal and installation
Removal
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Remove the pair control solenoid valve. Refer to “pair control solenoid
valve removal and installation” in section 1b .
Disconnect the coupler (1) and remove the cmp
se ...
Speed sensor removal and installation
Removal
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the speed sensor lead wire coupler (1).
Remove the speed sensor (2).
Installation
Install the speed sensor in the reverse order of removal.
Pay atte ...
Specifications
Service data
Brake
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Front brake hose routing diagram” “rear brake hose routing
diagram” “front brake master cylinder components” “rear
...