Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEngine coolant solution
Use engine coolant that is com·
patible with an aluminum radiator,
mixed with distilled water at a
50:50 mixture ratio for engine
coolant solution. An engine coolant
mixture other than 50:50 can
affect cooling efficiency or rust
inhibiting performance.
Engine coolant
Engine coolant should b ...
Lower light bulb
Turn the socket 1 counterclockwise
and remove it.
Turn the socket 2 counterclockwise
and remove it.
Remove the bulb 3 from the
socket.
Caution
Oil from your skin may damage
the headlight bulb or shorten
its life.
Grasp the new bulb with a
c ...
Throtile cable play
This motorcycle has a twin throttle
cable system. Cable A is for pulling
cable and cable B is for
returning.
To adjust the cable play:
Loosen the lock nut 1.
Turn the adjuster 2 so that the
throttle grip has 2.0 - 4.0 Mm
(0.08- 0.16 In) play.Tighten the lock nut 1.
...