Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFuel pump components
Fuel level gauge
Fuel pressure regulator assembly
O-ring
Joint
Fuel pump
Fuel pump case
Fuel mesh filter
10
N·m (1.0 Kgf-m, 7.0 Lbf-ft)
Apply engine oil.
Apply grease.
Do not reuse.
...
Heated oxygen sensor (ho2s) removal and
installation
Removal
Do not
remove the ho2 sensor while it is hot.
Caution
be careful not to expose the ho2 sensor to
excessive shock.
Do not use an impact wrench when
removing or installing the ho2 sensor.
Be careful not to twist or damage t ...
Using the testers
Incorrectly connecting the (+) and (.) Probes may
cause the inside of the tester to be burned.
If the voltage and current are not known, make
measurements using the highest range.
When measuring the resistance with the multi-circuit
tester (1), ∞ will be shown as 10.00 ...