Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableClutch cable play inspection and adjustment
Inspect clutch cable play
every 6 000 km (4 000 miles, 12 months)
Inspect and adjust the clutch cable play “a” as follows.
Clutch cable play “a”
10 – 15 mm (0.4 – 0.6 In)
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
  ...
Throttle body components
Fuel delivery pipe
Fuel delivery pipe t-joint
O-ring
Tp sensor
Stp sensor
Secondary fuel injector
Primary fuel injector
Cushion seal
Isc valve
Air screw
Vacuum hose
Evap system purge control solenoid valve
For e-33 only
3.5
...
Clamp
Clamp the wire harness at such positions as indicated in “wiring harness
routing diagram” in section 9a .
Bend the clamp properly so that the wire harness is
clamped securely.
In clamping the wire harness, use care not to allow it
to hang down.
Do not use wire or an ...