Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableLower light bulb
Turn the socket 1 counterclockwise
and remove it.
Turn the socket 2 counterclockwise
and remove it.
Remove the bulb 3 from the
socket.
Caution
Oil from your skin may damage
the headlight bulb or shorten
its life.
Grasp the new bulb with a
c ...
Ecm removal and installation
Removal
Remove the frame covers. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire.
Remove the tool set (1) and prop stay (2).
Disconnect the hose clamp (3) (e-33 only) and
starter relay (4).
Remo ...
Rear brake light switch inspection and adjustment
Check the rear brake light switch so that the brake light
will come on just before pressure is felt when the brake
pedal is depressed. If the brake light switch adjustment
is necessary, turn the adjuster nut (1) in or out while
holding the brake pedal.
Brake fluid level check
Refer to “bra ...