Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTurn signal / side-stand relay removal and installation
Removal
Remove the frame cover. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the turn signal/side-stand relay (1).
Installation
Install the turn signal/side-stand relay in the reverse
order of removal. ...
Clutch cable removal and installation
Removal
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the clutch cable from the clutch lever.
Refer to “handlebar removal and installation” in section 6b .
Remove the clutch cable as shown in the throttle cable ro ...
Cooling fan relay inspection
Inspect the fan relay in the following procedures:
remove the frame covers. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the cooling fan relay (1).
First check the insulation between “a” and “b”
terminals with tester. Then ap ...