Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEngine components removable with the
engine in place
Engine components which can be removed while the engine is installed on the
frame are as follows. For the installing
and removing procedures, refer to respective paragraphs describing each
component.
Center of engine
Item
Removal
Inspection
Installation
...
Headlight
To replace the headlight bulbs,
perform the following steps:
Upper light bulb
Remove the bolt 1 to lift the
instrument panel 2.
Turn the cap 3 counterclockwise
and remove it.
Unhook the bulb holder spring
4 and pull out the socket 5.
Pull off the bulb from ...
Brake fluid replacement
Caution
handle brake fluid with care: the fluid reacts
chemically with paint, plastic, rubber
materials, etc.
Front brake
Place the motorcycle on a level surface and keep the
handlebars straight.
Remove the brake fluid reservoir cap and
diaphragm.
Suck u ...