Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecial tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Transmission components” “gearshift lever construction”
“gearshift shaft / gearshift cam plate components” “gearshift
shaft construction”
Special to ...
Iat sensor inspection
Refer to “dtc “c21” (p0110-h/l): iat sensor circuit malfunction” in section
1a .
Inspect the iat sensor.
Note
iat sensor resistance measurement method
is the same way as that of the ect sensor.
Refer to “ect sensor inspection” (page 1c-
4).
Caution
& ...
Spark plugs
Your motorcycle comes equipped
with ngk cr9e or denso
u27esr-n spark plugs. To determine
if the standard spark plug is
right for your usage, check the
color of the plug's porcelain center
electrode insulator after motorcycle
operation. A light brown
color indicates that the plug is correct.
...