Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear wheel related parts inspection
Refer to “rear wheel assembly removal and installation” .
Tire
Refer to “tire inspection” in section 0b .
Rear brake disc
Refer to “rear brake disc inspection” in section 4c .
Wheel damper
Refer to “drive chain related parts inspection” in section 3a .
Sprocket
Refer to “drive chain ...
Loading guidelines
This motorcycle is primarily
intended to carry small items
when you are not riding with a
passenger. Follow the guidelines
below to carry a passenger or
cargo:
balance the load between the
left and right side of the motorcycle
and fasten it securely.
Place cargo weight as ...
Be extra safety-conscious on bad weather days
Riding on bad weather days,
especially wet ones, requires
extra caution. Braking distances
increase on a rainy day. Stay off
the painted surface marks, manhole
covers, and greasy-appearing
areas, as they can be
especially slippery. Use extra caution
at railway crossings and on
metal grating ...