Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBattery
Battery connection in reverse polarity is strictly
prohibited. Such a wrong connection will damage the
components of the fi system instantly when reverse
power is applied.
Removing any battery terminal of a running engine is
strictly prohibited. The moment such removal is made,
...
Ckp sensor inspection
Refer to “electrical components location” in section 0a .
Ckp sensor peak voltage
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Disconnect the ckp sensor coupler (1).
Note
be sure that all of the couplers are connect ...
Rear brake pedal removal and installation
Removal
Remove the master cylinder assembly. Refer to “rear brake master
cylinder assembly removal and installation” .
Disconnect the rear brake light switch lead wire coupler. Refer to
“rear brake light switch inspection” .
Remove the rear brake pedal as shown in the rear ...