Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableInstrument panel
The fuel indicator light 8,12,13
Lcd's and tachometer needle
work as follows to confirm their
function when the ignition switch
is turned to the "on" position.
The fuel indicator light 8,12
and 13 come on for 3 seconds.
All lcd segments display for 3
seconds.
&nbs ...
To sensor removal and installation
Removal
Remove the ap sensor. Refer to “ap sensor removal and installation” .
Disconnect the coupler (1) and remove the to
sensor (2).
Installation
Install the to sensor in the reverse order of removal.
Pay attention to the following point:
when installing the to s ...
Rear shock absorber disposal
Refer to “rear shock absorber removal and installation” .
The rear shock absorber unit contains high-pressure
nitrogen gas.
Mishandling can cause explosion.
Keep away from fire and heat. High gas
pressure caused by heat can cause an
explosion.
Release gas ...