Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Drive train
unit: mm (in) except ratio
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Drive chain related components”
Reference: for the tightening torque of fastener not specified in this
section ...
Exhaust emission control system
description
The exhaust emission control system is composed of the pair system, exhaust
control system, ho2 sensor, threeway
catalyst system and isc system. The fresh air is drawn into the exhaust ports
through the pair control solenoid
valve and pair reed valves. The pair control solenoid valve is operat ...
License plate light bulb replacement
Caution
when you touch the bulb with your bare
hands, clean the bulb with a cloth moistened
with alcohol or soap water to prevent
premature bulb failure.
Remove the license plate light mounting nuts.
Remove the lens cover (1) by removing the screws.
Re ...