Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tablePiston and piston ring inspection
Refer to “piston ring removal and installation” .
Piston diameter
Measure the piston diameter using the micrometer at 15
mm (0.6 In) “a” from the skirt end. If the piston diameter
is less than the service limit, replace the piston.
Special tool
(a): 09900–20203 (micrometer (50 –
75 mm))
Pis ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Starter motor components”
Special tool
...
Speed sensor removal and installation
Removal
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the speed sensor lead wire coupler (1).
Remove the speed sensor (2).
Installation
Install the speed sensor in the reverse order of removal.
Pay atte ...