Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCrankcase breather (pcv) cover inspection
Inspect the crankcase breather (pcv) cover in the
following procedures:
remove the crankcase breather (pcv) cover. Refer to “crankcase breather
(pcv) hose / reed valve / cover removal and installation” .
Inspect the crankcase breather (pcv) cover for
carbon deposit. If carbon ...
DTC “c13” (p0105-h/l): iap sensor circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
C13
Iap sensor voltage is not within the
following range.
0.5 V ≤ Sensor voltage < 4.85 V
Note
note that atmospheric pressure
varies depending on weather
c ...
Stp sensor removal and installation
Removal
Remove the throttle body. Refer to “throttle body
removal and installation” in section 1d (page 1d-
10).
Remove the stp sensor (1) with the special tool.
Special tool
: 09930–11950 (torx wrench (5 mm))
Note
prior to disassembly, mark the stp sensor’s
origina ...