Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCamshaft inspection
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Camshaft identification
The exhaust camshaft has the embossed letters “ex”
and the intake camshaft has the embossed letters “in”.
Cam wear
Check the camshaft for wear or damage.
Measure the cam height “a” w ...
Maintenance schedule
It is very important to inspect and
maintain your motorcycle regularly.
Follow the guidelines in the
chart. The intervals between periodic
services in kilometers, miles
and months are shown. At the
end of each interval, be sure to
perlorm the maintenance listed.
Warning
Improper ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Handlebar components” “steering components” “steering
damper construction”
Special tool
...