Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront turn signal light removal and installation
Removal
Remove the screw.
Disconnect the front turn signal coupler (1).
Remove the turn signal light assembly (2).
Installation
Install the front turn signal light in the reverse order of
removal. ...
Oil jet inspection
Refer to “oil jet removal and installation” .
Oil jet
Make sure that the oil jets are not clogged. If they are
clogged, clean their oil passage using a wire of the
proper size and compressed air.
Piston cooling jet
Oil jet (for transmission)
Oil jet (for cam chain te ...
Rod guide case tightening torque
Tighten the rod guide case in the following procedures:
measure the effective length l of the torque wrench.
Calculate the reading torque on the torque wrench by
use of the formula shown below.
Special tool
(a): 09940–84710 (rod guide case
wrench)
T: reading torque on the torq ...