Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableGearshift lever construction
Gearshift lever bracket
Gearshift lever shaft
Washer
Snap ring
Gearshift lever
Footrest top surface
65 – 75 Mm (2.6 – 3.0 In)
28 N·m (2.8 Kgf-m,
20.0 Lbf-ft)
40 N·m
(4.0 Kgf-m, 29.0 Lbf-ft)
Apply grease.
Grease.
...
Ignition switch removal and installation
Removal
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the ignition switch lead wire coupler (1).
Disconnect the immobilizer lead wire coupler (2).
(For e-02, 19, 24, 51)
Remove the harness clamp (3).
...
Precautions
Precautions for brake system
Refer to “general precautions” in section 00 (page 00-1).
Brake fluid information
This brake system is filled with an ethylene glycol-based dot 4
brake fluid. Do not use or mix
different types of fluid, such as silicone-based or petroleum-based.
...