Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableStarter clutch inspection
Refer to “starter clutch removal and installation” .
Starter clutch
Install the starter driven gear onto the starter clutch.
Turn the starter driven gear by hand to inspect the
starter clutch for a smooth movement. The gear
turns in one direction only. If a large resistance is felt
...
Cylinder inspection
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Cylinder distortion
Check the gasket surface of the cylinder for distortion.
Use a straightedge and thickness gauge. Take clearance
readings at several places. If any reading exceeds the
service limit, replace t ...
General precautions
Proper service and repair procedures are
important for the safety of the service
mechanic and the safety and reliability of
the motorcycle.
When 2 or more persons work together,
pay attention to the safety of each other.
When it is necessary to run the ...