Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecial tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Front brake components”
Special tool
...
Break-in
The first 800 km (500 miles) is the
most important in the life of your
motorcycle. Proper operation during
this break-in period will help
assure maximum life and performance
from your new motorcycle.
The following guidelines explain
proper break-in procedures.
Maximum engine speed recommen ...
Tp sensor removal and installation
Refer to “throttle body disassembly and assembly” in section 1d .
Removal
Remove the throttle body. Refer to “throttle body
removal and installation” in section 1d (page 1d-
10).
Remove the tp sensor (1) with the special tool.
Special tool
: 09930–11950 (torx wrench (5 mm))
...