Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDTC “c28” (p1655): secondary throttle
valve actuator (stva) malfunction
Detected condition and possible cause
Detected condition
Possible cause
The operation voltage does not reach the stva.
Ecm does not receive communication signal from the
stva. Stva can not operate properly or its motor locked
Stva malfunction.
...
General description
Engine coolant description
Caution
use a high quality ethylene glycol base
anti-freeze, mixed with distilled water. Do
not mix an alcohol base anti-freeze and
different brands of anti-freeze.
Do not put in more than 60% anti-freeze or
less than 50%. (Refer ...
Handlebar components
Throttle grip
Grip rubber
Right handlebar switch box
Left handlebar switch box
Right handlebar
Left handlebar
Handlebar expander
Handlebar balancer
Apply handle grip bond.
23
N·m (2.3 Kgf-m, 16.5 Lbf-ft)
5.5 N·m
(0.55 Kgf-m, 4.0 L ...