Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableExterior parts removal and installation
Side frame cover
Removal
Note
the left and right side frame covers are
installed symmetrically and therefore the
removal/installation procedure for one side is
the same as that for the other side.
Remove the bolt (1).
Remove the side frame cover (2).
...
Camshaft inspection
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Camshaft identification
The exhaust camshaft has the embossed letters “ex”
and the intake camshaft has the embossed letters “in”.
Cam wear
Check the camshaft for wear or damage.
Measure the cam height “a” w ...
Vehicle identification number
The frame serial number or V.I.N. (Vehicle identification
number) “a” is stamped on the right side of the steering
head tube. The engine serial number “b” is located on
the lower crankcase. These numbers are required
especially for registering the machine and ordering
spare parts.
...