Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEct sensor removal and installation
Removal
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Drain engine coolant. Refer to “cooling system inspection” in section
0b .
Disconnect the coupler and remove the ect sensor
(1).
Caution
take special care ...
Rear combination light removal and installation
Removal
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the clamps (1).
Disconnect the combination light coupler (2).
Remove the rear combination light assembly (3).
Remove the combination light brack ...
Specifications
Service data
Suspension
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Front fork components”
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening ...