Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Wheel
unit: mm (in)
Tire
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Front wheel components” “front wheel assembly construction”
“rear wheel components” “rear wheel assembly c ...
Dimmer / passing light switch inspection
Inspect the dimmer/passing light switch in the following
procedures:
remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the left handlebar switch coupler (1).
(Yellow)
Inspect the dimmer/passing light switch ...
Diagnostic information and procedures
Engine lubrication symptom diagnosis
Oil pressure check
Check the engine oil pressure periodically. This will give
a good indication of the condition of the moving parts.
Note
before checking the oil pressure, check the
following.
Oil level (refer to “engine oil and fi ...