Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableExhaust emission control system
description
The exhaust emission control system is composed of the pair system, exhaust
control system, ho2 sensor, threeway
catalyst system and isc system. The fresh air is drawn into the exhaust ports
through the pair control solenoid
valve and pair reed valves. The pair control solenoid valve is operat ...
Regulated voltage inspection
Inspect the regulated voltage in the following
procedures:
remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Start the engine and keep it running at 5 000 r/min
with the dimmer switch turned hi position.
Measure the dc vo ...
Throttle body inspection and cleaning
Refer to “throttle body disassembly and assembly” .
Cleaning
Some
carburetor cleaning chemicals,
especially dip-type soaking solutions, are
very corrosive and must be handled carefully.
Always follow the chemical manufacturer’s
instructions on proper use, handling and
sto ...