Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableInspection after cleaning
For extended life of your motorcycle,
lubricate according to "general
lubrication" section .
Warning
Wet brakes can cause poor
braking performance and may
lead to an accident.
Avoid a possible accident by
expecting longer stopping distances
after washing your
...
Starter motor disassembly and assembly
Refer to “starter motor removal and installation” .
Disassembly
Disassemble the starter motor as shown in the starter motor components
diagram. Refer to “starter motor components” .
Assembly
Reassemble the starter motor in the reverse order of
removal. Pay attention to the following points:
...
Air cleaner
The air cleaner element must be
kept clean to provide good engine
power and g1as mileage. If you use
your motorcycle under normal
low-stress conditions, you should
service the air cleaner at the intervals
specified. If you ride in dusty,
wet, or muddy conditions, you will
need to inspect the ...