Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDTC “c93” (p1769): steering damper
solenoid valve circuit malfunction
Detected condition and possible cause
Detected condition
Possible cause
C93
Steering damper control current does not flow to
the solenoid valve. With ig turned on, ecm
detects a failure of internal circuit element.
Solenoid current does not converge to the ...
Modification
Modification of the motorcycle, or
removal of original equipment
may render the vehicle unsafe or
illegal. Obey all applicable equipment
regulations in your area.
The frame of this motorcycle is
made of an aluminum alloy.
Therefore, never make any modifications
such as drilling or weldin ...
Ect sensor removal and installation
Removal
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Drain engine coolant. Refer to “cooling system inspection” in section
0b .
Disconnect the coupler and remove the ect sensor
(1).
Caution
take special care ...