Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Combination meter inspection
Led inspection
Check that the leds “a” (fi, fuel, engine rpm, oil
pressure/engine coolant, immobilizer (e-02, 19, 24, 51)
and meter panel illumination) immediately light up when
the ignition switch is turned on.
Check that the other leds “b” (neutral, high-beam and
turn signal indicator ligh ...
Oil cooler / oil cooler hose inspection and
cleaning
Refer to “exterior parts removal and installation” in section 9d .
Oil cooler hose inspection
Inspect the oil cooler hoses for any damage and oil
leakage. If any defects are found, replace the oil cooler
hose with a new one.
Oil cooler inspection
Remove the oil cooler guard (1).
...
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Throttle cable routing diagram” “throttle body components”
“throttle body construction” “engine assembly installation”
Reference: for the tightening torque of fastener not specified i ...