Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEngine top side assembly
Assemble the engine top side in the reverse order of
disassembly. Pay attention to the following points:
Cylinder head
Install the dowel pins and a new cylinder head gasket
(1) to the cylinder.
Caution
use a new gasket to prevent gas leakage.
Place the cylinder head ...
Rear wheel removal
Place the motorcycle on the
side stand.
Remove the cotter pin 1.
Remove the axle nut 2.
Warning
A hot muffler can burn you.
The muffler will be hot enough
to burn you for some time after
stopping the engine.
Wait until the muffler cools to
avoid bur ...
Open circuit check
Possible causes for the open circuit are as follows. As
the cause can exist in the connector/coupler or terminal,
they need to be checked carefully.
Loose connection of connector/coupler.
Poor contact of terminal (due to dirt, corrosion or rust,
poor contact tension, entry of f ...