Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableLubrication points
Proper lubrication is important for smooth operation and long life of each
working part of the motorcycle.
Major lubrication points are indicated as follows.
Note
before lubricating each part, clean off any rusty spots
and wipe off any grease, oil, dirt or grime.
&nbs ...
DTC “c42” (p1650): ig switch circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
Ignition switch signal is not input to the ecm.
Ignition system circuit open or short.
Ecm malfunction.
When the id agreement is not verified.
Ecm does not re ...
Drive chain inspection and adjustment
Inspect drive chain
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Drive chain visual check
With the transmission in neutral, support the
motorcycle using a jack and turn the rear wheel
slowly by hand.
Visually check the drive chain fo ...