Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Exhaust control valve inspection
Inspect exhaust control valve
initially at 1 000 km (600 miles, 2 months) and every
12 000 km (7 500 miles, 24 months) thereafter
Inspect exhaust control valve as follows:
remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Check t ...
Transmission removal
Remove the engine assembly from the frame. Refer to “engine assembly
removal” in section 1d .
Remove the engine top side. Refer to “engine top side disassembly” in
section 1d .
Separate the upper and lower crankcases. Refer to “engine bottom side
disassembly” in section 1 ...
Special situations require special care
Of course, there are some times
when full-force braking is not the
correct technique. When the road
surface is wet, loose, or rough,
you should brake with care. When
you're leaned over in a corner,
avoid braking. Straighten up
before braking. Better yet, slow
down before entering the corner. ...