Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear brake master cylinder disassembly and assembly
Refer to “rear brake master cylinder assembly removal and installation” .
Disassembly
Disconnect the reservoir hose (1).
Remove the lock-nut (2).
Remove the brake hose connector (3) and o-ring
(4).
Special tool
: 09900–06108 (snap ring remover
(close
type))
Pu ...
Ecm / various sensors
Since each component is a high-precision part, great
care should be taken not to apply any severe impacts
during removal and installation.
Be careful not to touch the electrical terminals of the
electronic parts (ecm, etc.). The static electricity from
your body may damage them. ...
Evaporative emission control system
removal and installation (only for e-33)
Hose
removal
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the evap hoses as shown in the evap canister h ...