Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFail-safe function table
Fi system is provided with fail-safe function to allow the engine to start
and the motorcycle to run in a minimum
performance necessary even under malfunction condition.
The engine can start and can run even if the signal in the table is not
received from each sensor. But, the engine
...
Excva adjustment
Inspect the excva operation and adjust it if necessary
in the following steps:
Step 1
Set the excva to the adjustment position. Refer to
“excv cable removal and installation” (page 1k-
6).
Step 2
Turn the ignition switch off.
Turn the mode select switch off.
Turn the ...
Engine oil
Oil quality is a major contributor to
your engine's performance and
life. Always select good quality
engine oil. Suzuki recommends
the use of suzuki performance
4 motor oil or equivalent
engine oil. Use sf/sg or sh/
sj with jaso ma in api (american
petroleum institute) classification.
A ...