Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSchematic and routing diagram
Fuel tank drain hose and breather hose routing diagram
Fuel tank water drain hose
Fuel tank breather hose no. 1
Fuel tank breather hose no. 2
Fuel tank breather hose no. 3
3-Way joint
Frame
White marking
Set the
hose end to the root of tank nippl ...
Front brake master cylinder parts inspection
Refer to “front brake master cylinder / brake lever disassembly and assembly”
.
Master cylinder
Inspect the master cylinder bore for any scratches or
other damage
Piston / rubber parts
Inspect the piston surface for any scratches or other
damage.
Inspect the primary cup, secondary cup ...
Excv cable removal and installation
Removal
Turn the ignition switch off.
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Connect the special tool (mo ...