Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCam chain guide inspection
Inspect the cam chain guide in the following procedures:
remove the cam chain guides. Refer to “cam chain guide / cam chain
tensioner removal and installation” .
Check the contacting surface of the cam chain
guides. If it is worn or damaged, replace it with a new
one.
...
Iat sensor inspection
Refer to “dtc “c21” (p0110-h/l): iat sensor circuit malfunction” in section
1a .
Inspect the iat sensor.
Note
iat sensor resistance measurement method
is the same way as that of the ect sensor.
Refer to “ect sensor inspection” (page 1c-
4).
Caution
& ...
Lubrication points
Proper lubrication is important for
smooth operation and long life of
each working part of your motorcycle
and also for safe riding. It is
a good practice to lubricate the
motorcycle after a long rough ride
and after getting it wet it in the
rain or after washing it. Major
lubrication points ...