Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Oil pump inspection
Inspect the oil pump in the following procedures:
remove the oil pump. Refer to “oil pump removal and installation” .
Rotate the oil pump by hand and check that it moves
smoothly. If it does not move smoothly, replace the
oil pump assembly.
Caution
do not attempt t ...
Water hose inspection
Inspect the water hoses in the following procedures:
remove the side cowlings. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Check the water hoses for crack, damage or engine
coolant leakage. If any defect is found, replace the
water hose wi ...
Accessory use
The addition of unsuitable accessories
can lead to unsafe operating
conditions. It is not possible
for suzuki to test each accessory
on the market or combinations of
all the available accessories; however,
your dealer can assist you in
selecting quality accessories and
installing them correc ...