Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTurn signal / side-stand relay removal and installation
Removal
Remove the frame cover. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the turn signal/side-stand relay (1).
Installation
Install the turn signal/side-stand relay in the reverse
order of removal. ...
Regulated voltage inspection
Inspect the regulated voltage in the following
procedures:
remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Start the engine and keep it running at 5 000 r/min
with the dimmer switch turned hi position.
Measure the dc vo ...
Tire removal and installation
Removal
The most critical factor of a tubeless tire is the seal
between the wheel rim and the tire bead. For this
reason, it is recommended to use a tire changer that can
satisfy this sealing requirement and can make the
operation efficient as well as functional.
Removal the wheel ass ...