Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront brake disc inspection
Brake disc thickness
Check the brake disc for damage or cracks and measure
the thickness using the micrometer.
Replace the brake disc if the thickness is less than the
service limit or if defect is found.
Special tool
(a): 09900–20205 (micrometer (0 –
25 mm))
Brake disc thickness
service ...
Rear wheel components
Rear axel nut
Collar
Dust seal
Bearing
Retainer
Rear sprocket
Sprocket mounting drum
Wheel damper
Bearing
Spacer
Air valve
Rear wheel
Wheel balancer
Rear tire
Dust seal
Collar
Rear brake disc
Rear axle
1 ...
Rear wheel dust seal / bearing removal and installation
Removal
Remove the rear wheel assembly. Refer to “rear wheel assembly removal
and installation” .
Remove the rear sprocket mounting drum assembly
(1) from the rear wheel.
Remove the wheel dampers (2).
Remove the dust seal.
Special tool
(a): 09913–50121 (oil s ...