Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTo sensor removal and installation
Removal
Remove the ap sensor. Refer to “ap sensor removal and installation” .
Disconnect the coupler (1) and remove the to
sensor (2).
Installation
Install the to sensor in the reverse order of removal.
Pay attention to the following point:
when installing the to s ...
DTC “c11” (p0340): cmp sensor circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
The signal does not reach ecm for 3 sec. Or more, after
receiving the starter signal.
Cmp sensor circuit open or short.
Cmp sensor malfunction.
Ecm malfunction.
...
Specifications
Service data
Fi sensors
Tightening torque specifications
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torque list” in section 0c . ...