Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableConclusion
Traffic, road and weather conditions
vary. Other motorists'
actions are unpredictable. Your
motorcycle's condition can
change. These factors can best
be dealt with by giving every ride
your full attention.
Circumstances beyond your control
could lead to an accident. You
need to prepare fo ...
DTC “c15” (p0115-h/l): ect sensor circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
C15
Output voltage is not with in the following
range.
0.15 V ≤ Sensor voltage < 4.85 V
Ect sensor circuit open or short.
Ect sensor malfunction.
Ec ...
Ignition coil and spark plug removal and
installation
Removal
The hot
engine can burn you.
Wait until the engine is cool enough to touch.
Turn the ignition switch off.
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the lead wire couplers (1).
...