Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTransmission related parts inspection
Refer to “transmission removal” , “transmission installation” and
“countershaft gear / driveshaft gear disassembly and assembly” .
Gearshift fork to groove clearance
Note
the clearance for each gearshift fork plays
an important role in the smoothness and
positiveness of the ...
Valve clearance inspection and adjustment
Inspect valve clearance
initially every 24 000 km (14 500 miles, 48 months)
Inspection
Valve clearance adjustment must be checked and
adjusted, a) at the time of periodic inspection, b) when
the valve mechanism is serviced, and c) when the
camshafts are removed for servicing.
Lift an ...
Fuel discharge amount inspection
Keep away from fire or spark.
Spilled gasoline should be wiped off
immediately.
Work in a well-ventilated area.
Inspect the fuel discharge amount in the following
procedures:
lift and support the fuel tank. Refer to “fuel tank remo ...