Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront suspension adjustment
After installing the front fork, adjust the spring pre-load
and two kinds of damping force as follows:
Adjust the
left and right front forks to the
same setting.
Spring pre-load adjustment
Turn the spring pre-load adjuster (1) counterclockwise
fully. From that position (softe ...
Crankshaft thrust clearance inspection and
selection
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Inspection
With the crankshaft’s right-side and left-side thrust
bearings inserted into the upper crankcase.
Measure the thrust clearance “a” between the leftside
thrust bearing and ...
Clutch control system components
Push rod
Clutch release camshaft
Clutch release arm
Clutch cable
1 N·m (0.1 Kgf-m, 0.7
Lbf-ft)
6 N·m
(0.6 Kgf-m, 4.5 Lbf-ft)
10 N·m
(1.0 Kgf-m, 0.7 Lbf-ft)
Apply grease
Do not reuse.
...