Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront turn signal light bulb replacement
Caution
when you touch the bulb with your bare
hands, clean the bulb with a cloth moistened
with alcohol or soap water to prevent
premature bulb failure.
Remove the turn signal light assembly.
Remove the socket (1) by turning it
counterclockwise.
Repla ...
Front turn signal light removal and installation
Removal
Remove the screw.
Disconnect the front turn signal coupler (1).
Remove the turn signal light assembly (2).
Installation
Install the front turn signal light in the reverse order of
removal. ...
Rear lighting system construction
License plate light assembly
Reflex reflector (e-03, 28, 33 only)
Clamp
: clamp the license plate light lead wire
so as not to be slack.
Rear combination light
Rear turn signal light assembly (lh/rh)
5
N·m (0.5 Kgf-m, 3.5 Lbf-ft)
1.8 N·m
...