Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableStopping and parking
Twist the throttle grip away
from yourself to close the
throttle completely.
Apply the front and rear brakes
evenly and at the same time.
Downshift through the gears
as road speed decreases.
Select neutral with the clutch
lever squeezed toward the grip
(disenga ...
Ect sensor removal and installation
Removal
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Drain engine coolant. Refer to “cooling system inspection” in section
0b .
Disconnect the coupler and remove the ect sensor
(1).
Caution
take special care ...
Dtc “c36” (p1764), “c37” (p1765), “c38” (p1766) or “c39” (p1767): secondary
fuel injector circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
Some failure exists in the fuel injector signal in a high
load, high revolution condition.
Injector circuit open or short.
Injector malfunction.
Ecm malfunction.
...