Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDTC “c28” (p1655): secondary throttle
valve actuator (stva) malfunction
Detected condition and possible cause
Detected condition
Possible cause
The operation voltage does not reach the stva.
Ecm does not receive communication signal from the
stva. Stva can not operate properly or its motor locked
Stva malfunction.
...
Transmission installation
Install the transmission in the reverse order of removal.
Pay attention to the following points:
Bearing and oil seal
Caution
replace the removed bearings and oil seals
with new ones.
Install the driveshaft left bearing oil seal into the
retainer using the special tool.
...
Front wheel dust seal / bearing removal and installation
Removal
Remove the front wheel assembly. Refer to “front wheel assembly removal
and installation” .
Remove the dust seals using the special tool.
Special tool
(a): 09913–50121 (oil
seal remover)
Remove the wheel bearings using the special tool.
Special tool
(b): 099 ...