Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTurn signal switch inspection
Inspect the turn signal switch in the following
procedures:
remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the left handlebar switch coupler (1).
(Yellow)
Inspect the turn signal switch for continuity wit ...
Specifications
Service data
Valve + guide
unit: mm (in)
Camshaft + cylinder head
unit: mm (in)
Cylinder + piston + piston ring
unit: mm (in)
Conrod + crankshaft
unit: mm (in)
Balancer
unit: mm (in)
Oil pump
Clutch
unit: mm (in)
Drive train
unit: mm (in) except ratio
...
Excva removal and installation
Removal
Turn the ignition switch off.
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Connect the special tool (mode select switch) to the dealer mode
coupler. Refer to “self-diagnostic procedures” in section 1a .
After tur ...