Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEcm removal and installation
Removal
Remove the frame covers. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire.
Remove the tool set (1) and prop stay (2).
Disconnect the hose clamp (3) (e-33 only) and
starter relay (4).
Remo ...
Tp reset
When replacing the throttle body assembly or tp sensor
with a new one or reinstalling the tp sensor, reset the
tp learned value in the following procedures:
Note
keep the throttle valves fully closed while
resetting the tp learned value.
Turn the ignition switch on.
...
Vehicle identification number
The frame serial number or V.I.N. (Vehicle identification
number) “a” is stamped on the right side of the steering
head tube. The engine serial number “b” is located on
the lower crankcase. These numbers are required
especially for registering the machine and ordering
spare parts.
...