Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Brake
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Front brake components”
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torq ...
Water pump related parts inspection
Refer to “water pump disassembly and assembly” .
Mechanical seal
Visually inspect the mechanical seal for damage, with
particular attention given to the sealing face.
Replace the mechanical seal that shows indications of
leakage.
Oil seal
Visually inspect the oil seal for damage, with p ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Front brake master cylinder components” “rear brake master
cylinder components” “rear brake pedal construction”
Special tool
...