Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecial tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Fuel pump components”
Special tool
...
Clutch control system components
Push rod
Clutch release camshaft
Clutch release arm
Clutch cable
1 N·m (0.1 Kgf-m, 0.7
Lbf-ft)
6 N·m
(0.6 Kgf-m, 4.5 Lbf-ft)
10 N·m
(1.0 Kgf-m, 0.7 Lbf-ft)
Apply grease
Do not reuse.
...
Crankcase emission control system
description
The engine is equipped with a pcv system to prevent discharging crankcase
emissions into the atmosphere. Blow-by
gas in the engine is constantly drawn into the crankcase, which is returned to
the combustion chamber through the
pcv (breather) hose, air cleaner and throttle body.
...