Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront brake hose removal and installation
Removal
Drain brake fluid. Refer to “brake fluid replacement” .
2) Remove the front brake hoses as shown in the front brake hose routing
diagram. Refer to “front brake hose routing diagram” .
Installation
Caution
the seal washers should be replaced with the
new ones to pr ...
Generator removal and installation
Removal
Drain engine oil. Refer to “engine oil and filter replacement” in
section 0b .
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the generator coupler (1).
Remove the generator cover (2).
...
Front fork components
Front fork cap
O-ring
Rebound damping force adjuster rod
Compression damping force adjuster rod
Piston rod nut
O-ring
Piston ring
Rod guide case
Spring
Piston rod
Spring collar b
Spring
Spring collar a
Slide bushing
Outer tu ...