Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableGeneral precautions
Proper service and repair procedures are
important for the safety of the service
mechanic and the safety and reliability of
the motorcycle.
When 2 or more persons work together,
pay attention to the safety of each other.
When it is necessary to run the ...
Engine assembly installation
Install the engine in the reverse order of engine removal.
Pay attention to the following points:
before installing the engine, install the collars (1).
Before installing the engine, install the engine
mounting thrust adjusters (2).
Gradually raise the rear side of ...
Generator removal and installation
Removal
Drain engine oil. Refer to “engine oil and filter replacement” in
section 0b .
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the generator coupler (1).
Remove the generator cover (2).
...